Returns & Withdrawal

You may return your order within 14 days of delivery without giving any reason. This applies to every order, whatever the delivery country.

1. 1. Right of withdrawal

   You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods that are delivered separately, the period expires 14 days after you acquire physical possession of the last item.

   Consumers in the European Union, the United Kingdom and Türkiye have this right by law. We extend the same right to customers in all other countries. Customers in Türkiye: the Turkish version of this page and the Distance Sales Agreement apply to you.

2. 2. How to withdraw

   To exercise the right of withdrawal, you must inform us (Mugiwara LLC, 30 N Gould St #42808, Sheridan, WY 82801, USA, info@vexora-luxe.com) of your decision to withdraw from this contract by an unequivocal statement (for example, an email or a letter sent by post). You may use the model withdrawal form below, but it is not obligatory.

   The easiest way is our online withdrawal function: Withdraw from contract here. Enter your name, order number and email address and confirm; your notice is recorded and an acknowledgement stating its content and the date and time of receipt is sent to you by email.

   To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We will acknowledge receipt of your withdrawal by email without delay.

3. 3. Effects of withdrawal

   If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

   We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

4. 4. Returning the goods

   You shall send back the goods to the return address we give you when you notify us of your withdrawal, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

   You will have to bear the direct cost of returning the goods.

   You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We recommend keeping the tags and protective materials in place while you inspect the item, and returning it in its original box if possible; this is not a condition of your right of withdrawal.

5. 5. Faulty, damaged or incorrect items

   If an item is faulty, damaged or not what you ordered, please write to info@vexora-luxe.com with your order number and, if possible, photos. We bear the return costs in this case and your statutory rights remain unaffected. See our Terms & Conditions for details.

6. 6. Exchanges

   If you would like a different model or colour, you can return the item under your right of withdrawal and place a new order. For any questions, write to info@vexora-luxe.com.

7. 7. Model withdrawal form

   (Complete and return this form only if you wish to withdraw from the contract.)

   To: Mugiwara LLC (VEXORA LUXE), 30 N Gould St #42808, Sheridan, WY 82801, USA, info@vexora-luxe.com

   I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

   Order number:

   Ordered on / received on:

   Item(s):

   Name of consumer(s):

   Address of consumer(s):

   Signature of consumer(s) (only if this form is notified on paper):

   Date: